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Understand Our Terms Before You Play

Q: Can I dispute a deposit or withdrawal that went wrong?

Yes. Report the issue to support@arisan77.club within 14 days with a screenshot or transaction ID. We investigate with our payment partners DANA, OVO, GoPay and QRIS and respond with a resolution or explanation. Most disputes are resolved within two business days.

When you open an arisan77 account, you're agreeing to a straightforward set of rules that protect both you and our platform.

Account Registration & IdentityDeposit & Withdrawal RulesGame Play & Dispute Resolution

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What Our Terms Cover

arisan77 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your account opening, gameplay, and all transactions on arisan77. You must be of legal age where local law permits gaming activity. When you register, you agree to provide accurate personal information and keep your login credentials secure. Deposits via DANA, OVO, GoPay and

1
QRIS are processed under our payment partner agreements; withdrawals require identity verification to comply with anti-money-laundering standards. We retain transaction records for seven years. Disputes are resolved through our support team first; if unresolved after 14 days, depends on local law for further recourse. Account suspension
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may occur if terms are breached or suspicious activity is detected.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Contact Us About Your Account or Terms

Our support team is available to answer questions about how our terms apply to your account, payment methods, or withdrawals.

DATA & SECURITY

How We Protect Your Information & Account

Your account data, transaction history, and personal information are encrypted and stored on secure servers. We use HTTPS for all login and payment pages.

Account Encryption

All account pages and payment flows use industry-standard HTTPS encryption. Your login credentials and transaction details are never stored in plain text. Withdrawals are verified against your registered identity documents.

Cookie Policy

We use session cookies to keep you logged in safely and functional cookies to remember your game preferences. Analytical cookies help us spot fraudulent activity. You can clear cookies anytime in your browser settings.

Data Retention

Transaction records and account history are kept for seven years for regulatory compliance. Once you close your account, personal data is deleted after 12 months unless legal holds require longer retention.

Dispute & Request

File a dispute or data-access request directly in the Help menu. We respond within 14 days with documentation, next steps, or closure. Account closure requests take effect within 48 hours.

Payment Security

DANA, OVO, GoPay and QRIS transactions are processed by certified payment partners who follow their own security standards. We do not store payment card or wallet details on our servers.

Unusual Activity

If we detect a login from a new device or location, we ask for email or SMS verification before you can play or withdraw. This prevents unauthorized account access.

Frequently Asked About Our Terms

We get regular questions about account access, payment rules, and what happens if something goes wrong. Below are real answers to the topics players ask about most. If your question isn't here, use the in-app Help menu or email [email protected].

Yes. We ask for a government ID and proof of address (utility bill or bank statement) before your first withdrawal. This complies with anti-money-laundering law. Verification usually takes 2–4 hours; you'll see the status in your account settings. After that, withdrawals clear within one business day.

Go to Account Settings > Close Account and confirm. Your account closes within 48 hours. Any remaining balance is returned via your original payment method. Closed accounts cannot be reopened; you'd need to register a new one if you want to play again.

Yes. Report the issue to [email protected] within 14 days with a screenshot or transaction ID. We investigate with our payment partners DANA, OVO, GoPay and QRIS and respond with a resolution or explanation. Most disputes are resolved within two business days.

DANA and OVO deposits usually clear within one minute. GoPay and QRIS transfers may take up to five minutes. If your deposit doesn't show after 15 minutes, contact support with the transaction ID from your payment app; we'll trace it with our payment partner.

We store your registered name, date of birth, email, phone number, ID number, address, and all transaction history. We keep this for seven years after account closure for regulatory compliance. You can request a download of all your data anytime via the Help menu.

Daily withdrawal limits depend on your account history and verification level. Once verified, most accounts can withdraw up to the balance in your account in a single request. Contact support if you need a higher limit for a specific withdrawal.

You can be logged in on one device at a time for security. If we detect a login from a different device, the previous session logs out and we send you an email. This prevents unauthorized access to your account and withdrawals.

Understand Our Terms Before You Play

Contact Us About Your Account or Terms

How We Protect Your Information & Account

Account Encryption

Cookie Policy

Data Retention

Dispute & Request

Payment Security

Unusual Activity

Frequently Asked About Our Terms

01 Do I need to verify my identity before I can withdraw?

02 What if I want to close my account permanently?

03 Can I dispute a deposit or withdrawal that went wrong?

04 How long does it take for my DANA or OVO deposit to appear in my account?

05 What personal data do you keep about me?

06 Are there limits on how much I can withdraw each day?

07 What happens if I'm logged in on multiple devices?

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